We want you to be satisfied with your purchase. You may request a return within 15 days after delivery, subject to the conditions below.
Return eligibility
Returned products must be unused, unworn and unaltered, with original tags, accessories and packaging. Please keep your order confirmation and any delivery documentation. Items that show signs of wear, misuse, alteration or damage after delivery may not qualify for a refund.
How to request a return
- Contact us through the Contact Us page within 15 days after delivery.
- Include your order number, the item you want to return and the reason for the request. For an incorrect, damaged or defective item, include clear photos.
- Wait for return instructions before sending anything. Returns sent without authorization may be delayed or refused.
Return shipping
If we supplied an incorrect, damaged or defective item, we will provide an appropriate solution and cover reasonable return-shipping costs where a return is required. For change-of-mind, size or preference returns, the customer is responsible for return shipping unless applicable law requires otherwise. Original shipping charges are not refundable except when the return results from our error or applicable law requires a refund.
Refunds
After the returned item is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Exchanges, cancellations and statutory rights
For an exchange, contact us before returning the item so we can confirm availability. Cancellation requests should be submitted as soon as possible and cannot be guaranteed after processing begins. Nothing in this policy limits any mandatory consumer rights that apply in your country or region.